If you want to make sure that all the videos are properly formatted for our platform every time before uploading them, please make sure you follow these steps:
Settings > Output > Streaming/Recording > Encoder > Select x264 (H.264).
Settings > Output > Recording > Ensure Audio Track 1 is selected (uses AAC).
Settings > Video > Common FPS Values > Set to 60.
Settings > Output > Recording Format > Select mp4.
Settings > Output > Streaming/Recording > Set Bitrate to 2000 kbps (2 Mbps)
Still experiencing problems?
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If you can't find your answer here, please reach out to our support team.