How to solve rendering issues
In this article, we will cover the following solutions:
- Disabling ad blockers
- Going incognito
- Refreshing or switching browsers
- Other possible solutions
1. Disable ad blockers
Sometimes ad blockers like AdBlock can get in the way of the rendering process. If you’re having issues, try pausing or temporarily disabling ad blockers in your browser.
2. Go incognito
By opening an incognito tab (press Ctrl + Shift + N or ⌘ + Shift + N), you can check whether rendering works without all of your cached data, cookies, browser extensions, etc. If rendering does indeed work in incognito mode, you can narrow the problem down to one of the aforementioned reasons.
3. Refresh or switch browsers
Sometimes, a simple refresh of your browser can do the trick. If that doesn't work, consider trying to render your video in a different browser.
4. Still having issues?
If you've tried the above methods and are still experiencing difficulties, you can reach out to us for help.
Upload your clip to video support
If none of the aforementioned methods work, you can easily upload your video clip to our Video Support platform. We will check if there are any issues with your clip and help you fix them.
Reach out to our support team on Discord
If you’re still facing issues, feel free to reach out to us. You can ask for help from our support team on our Discord server via #open-a-ticket or #support.